Towards Great Customer Experiences: A CIO Tech Assessment Checklist For Digital Transformation

Organizations must constantly evolve and optimize their positions to address opportunities.

The road to successful, ongoing digital transformation is not so much long as never-ending. Organisations must constantly evolve and optimise their positions to address opportunities, defend against competitors, and meet the requirements of regulators and security threats. Transformation is a complex process that involves the whole organisation and putting the customer experience at the heart of transformation is a way to prioritise tasks and focus. But change agents must also achieve an equilibrium between cost, quality and speed of action.

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