Building A Digital Infrastructure For The Entire Organization

This process evolution wasn't necessarily unexpected today's business world increasingly demands digital options for employees and customers.

When the COVID-19 pandemic hit, organizations scrambled to adapt to a new remote business model. This process evolution wasn't necessarily unexpected today's business world increasingly demands digital options for employees and customers—but the circumstances increased the urgency. Before the pandemic, many organizations were hesitant to invest in digitizing their workflows. Perhaps they planned to modernize eventually, but were simply overwhelmed by the scope of that evolution. Another possibility is that such a thorough transformation is continually pushed back because it is unlikely to show a quick return on investment, particularly when facing internal resistance to new technology adoption.

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