How Zendesk scaled Al to facilitate 54% of internal tickets

Fragmented support across IT, HR, and Legal slows enterprises down, isolates teams, and blinds leadership to global service quality.

To build a seamless employee journey, Zendesk consolidated 17 separate instances into a single, unified foundation. By aligning its people, processes, and technology, Zendesk leveraged AI to transform fragmented service delivery into a smart, efficient experience.

Watch this on-demand session to:

• Learn why AI can't fix a fragmented service model, and why the foundation has to come first
• Deploy conversational AI agents alongside agent copilot tools to boost frontline productivity and increase employee CSAT
• Design internal service around real workflows and within the constraints of the people it serves

In this 15-minute video, Zendesk's own IT leaders share the framework they used to break down silos, drive AI adoption, and reach 96% employee satisfaction!